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Deeporax
Last updated Sep 8, 2026
Deeporax is a digital service, so there is nothing to ship back. This page says exactly when you get money back and how to ask for it.
There are no physical goods and nothing to return. Cancelling ends your access at the end of the term you have already paid for.
You can cancel any time from Billing & Plans in your account. Cancelling stops the next renewal; your plan stays active until the end of the current billing term, and we do not refund unused time on a term already in progress.
If you cancel within 14 days of your first payment on a plan, or within 14 days of a yearly renewal, and you have not spent that term’s AI credits, email support@deeporax.com and we will refund that payment in full.
Charged twice, charged after cancelling, or charged an amount you did not agree to? Email support@deeporax.com and we refund it in full, regardless of the 14-day window.
One-off credit top-ups are refundable while the credits are unused. Credits already spent on a generation cannot be refunded, because the compute they paid for has already been used.
Refunds go back to the original payment method through our payment processor, normally arriving within 5–10 business days depending on your bank.
Email support@deeporax.com from the address on your account, or use the live chat widget on any page. We reply to every request, and refunds we agree are issued within 3 business days.