Refund Policy

This Refund Policy applies to paid subscriptions to Deeporax (Pro and Studio) billed monthly through Stripe by Deeporax, Inc. The 14-day free trial has no charges, so refunds don't apply. you can simply stop using the workspace at any time.

Throughout this policy, "we" and "us" means Deeporax, Inc., and "you" means the account holder responsible for billing on the workspace.

Billing Cycle

The monthly period that begins on the day you're first charged for a paid plan and renews on the same calendar day each month.

Renewal

The automatic charge at the start of each new billing cycle that keeps your subscription active.

Proration

Partial billing or refund calculated for the unused portion of a billing cycle. Deeporax does not prorate downgrades.

Service Credit

A goodwill credit applied to a future invoice. not a cash refund. issued when uptime falls below our published threshold.

Your first paid subscription to Deeporax is covered by a 14-day money-back guarantee. If Deeporax isn't the right fit, email us within 14 days of your first paid charge and we'll refund that charge in full.

• Applies only to your first paid subscription on a given workspace (one guarantee per customer, not per plan upgrade).
• You must request the refund within 14 calendar days of the initial paid charge.
• Refunds the full amount of that first charge back to the original payment method.
• Does not apply to renewals, plan upgrades, or subsequent billing cycles.

Requesting a refund is a short email. no forms, no portals. Follow these steps:

1. Email billing@deeporax.com from the email address on your Deeporax account.
2. Include your account email and either the last 4 digits of the card we charged or the Stripe receipt ID (it starts with "ch_" or "pi_" and appears on the receipt we sent).
3. Briefly tell us why. optional, but it helps us fix what isn't working.
4. We'll reply within 2 business days with a decision and, if approved, kick off the refund through Stripe right away.

Canceling a subscription and requesting a refund are two different things, and the difference matters.

• Canceling stops future renewals. You won't be charged again at the next billing date.
• Canceling does not refund the current billing period. You keep full access to the plan you paid for until that period ends.
• If you cancel and then change your mind before the period ends, you can reactivate without losing your workspace data.

If you'd like both. stop renewing AND get money back for the current period. let us know in your email and we'll evaluate it against the 14-day guarantee and the other refund grounds in this policy.

Plan downgrades take effect at the start of your next billing cycle. We do not prorate the unused portion of the higher-tier plan, and we don't issue partial refunds for mid-cycle downgrades.

Plan upgrades take effect immediately and are billed as a prorated charge for the remainder of the current cycle, so you only pay for the time you actually use the higher tier.

If Deeporax's core dashboard and API drop below 99.5% uptime in a calendar month, we'll issue a service credit on the next invoice equal to 1/30 of your monthly subscription fee for each missed nine.

This is a goodwill policy, not a contractual SLA. Service credits are applied to your next invoice and are not paid out as cash refunds. To claim, email billing@deeporax.com referencing the affected month within 30 days; we'll cross-check against our status page and apply the credit.

Deeporax meters certain AI features per month. most notably brief script generation and AI thumbnail concepts. Each plan includes a monthly allowance for these.

If a brief or thumbnail clearly failed because of a bug on our end (the request errored, came back empty, or returned obvious garbage), reply to the receipt or email billing@deeporax.com. we'll re-credit those units to your account at no charge. Aesthetic disagreements with otherwise valid output aren't covered.

If you see a duplicate charge, a charge after you canceled, or a charge you don't recognize, contact us immediately. Mistakes like this are on us to fix, and we fix them quickly.

• Duplicate charges: fully refunded the same business day we confirm them.
• Charges after a confirmed cancellation: fully refunded and the renewal flagged as a bug for engineering.
• Suspected fraudulent use of your card: we'll refund the charge and disable the affected subscription while you sort things out with your bank.

Chargebacks are slow, expensive for both sides, and almost always something we can solve faster over email. If we got the bill wrong, we want to make it right. that's literally what this policy is for.

Customers on a custom enterprise agreement may have refund, credit, and SLA terms negotiated separately in their order form or master services agreement. Where those terms differ from this policy, the signed agreement controls.

If you're not sure which terms apply to your account, email billing@deeporax.com and we'll confirm in writing.

Once we approve a refund, we issue it through Stripe back to the original payment method on the same or next business day.

After that, your bank or card network typically takes 5–10 business days to post the credit to your statement. We don't control that part, but if it's been longer than 10 business days, write to us and we'll dig into the Stripe trace with you.

Billing questions, refund requests, suspected duplicate charges, or anything that just doesn't look right on an invoice. email billing@deeporax.com and a real person from Deeporax, Inc. will get back to you within 2 business days.